Reference

mpoten Privacy Policy for Indonesian Accounts

mpoten Privacy Policy explains what we collect when you create an account, enter the lobby, or check a wallet status through DANA, OVO, GoPay and QRIS.

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CONTACT THE TEAM

Privacy Policy Help Beside Account Support

A clear contact path helps when you want to ask about the Privacy Policy, correct an account detail, or understand a wallet record.

Policy questions Use the support contact shown in your account when a Privacy Policy question concerns your phone verification, device record, stored preference, or the reason a particular account detail is requested.
Wallet record check For DANA, OVO, GoPay or QRIS questions, share the payment reference and account phone number through support. We can check the matching status without requesting your wallet password.
Correction request Ask us to correct an account detail by naming the field and explaining the change. We may verify your account first so another person cannot alter your personal record.
DATA HANDLING

Phone, Cookies and Account Security

We handle personal details for defined account, security and payment-matching needs, not as a general record of everything you do.

Account details

We use your phone number and verification result to create and protect your account. If a sign-in does not match the verified path, we may pause the request until the account holder confirms it.

Device signals

When you open the lobby on a phone or desktop browser, we may record session, browser and device signals. These help us recognise a returning session and identify unusual account access.

Cookie choices

Cookies can remember a selected setting and support session security. Your browser provides controls to remove or restrict them, although some account functions may then require another sign-in.

Payment matching

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us match a payment request to the correct account. We do not ask for your wallet password in this process.

Storage period

We keep account and transaction-related records only for the period needed for their stated purpose, account protection, disputes, or legal duties. The period can vary with the type of record.

Your request

You can ask about the data linked to your account, request a correction, or ask how a record is used. Contact support from the account path and include enough detail to locate it.

Privacy Policy Answers for mpoten Accounts

These Privacy Policy answers address the account and payment questions you are most likely to have before opening an account. We keep the wording practical: what we collect, why device details appear, how wallet references are matched, and how you can ask for a change. If your situation is not covered, use the support contact available after account access.

The mpoten Privacy Policy covers account details, phone verification, device and session signals, cookies, payment references, storage periods, security checks, and requests to access or correct data. It applies when you create an account, sign in, enter the lobby, or contact support where local law permits.

Your phone number connects your account to the verification step and helps us identify the correct record when you request support. We may use the verification result to protect access, but you should never send us your DANA, OVO or GoPay wallet password.

Yes. Privacy Policy covers the QRIS reference, bank transfer reference, or virtual account status needed to match a payment request with your account. We use those transaction details for matching, security and account support rather than collecting your wallet password.

When you use a mobile browser, we may receive browser, device and session signals linked to your account visit. Privacy Policy uses this category to support sign-in continuity and detect unusual access. You can manage cookies through your browser, though some settings may affect sessions.

Open the account support path and state which detail needs correction, such as a phone record or account preference. Include the relevant payment reference only when needed. We may verify your account before changing anything, so another person cannot edit your record.

Privacy Policy does not assign one period to every record. We retain account, security and payment-related details for the time needed for their stated purpose, dispute handling, account protection, or legal duties. The applicable period depends on the record and where local law permits.

Yes. Send the request through the contact path shown in your account and ask which team handles the matter, what record is involved, and what step comes next. We may request account verification before discussing personal data or making an access, correction, or deletion change.

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